Social media Summit Presentations

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Social Media

Why listening to the conversations on the web?

In order to measure the reputation of your brand and to evaluate your presence in social media. Besides active listening and besides analysis, reputation management is accomplished by the choice of a content strategy, effective communication and the implementation of actions in order to optimise the presence on Web. All this with of course an ultimate objective: co-create with the web users a dialogue which is in accordance with the brand.

What about you? How do you distinguish yourself? Do you listen to social media? Do you know who thinks what about your brand? Are your sure about your Share of Voice? If at least one of the statistics mentioned below speaks to you, then you are ready to listen to what the consumers are saying on the social network.

The important thing about brands is to admit that today they do not totally control the conversations made around them.

Various tactics must be set up in order to manage this e-reputation: monitoring, analyses, participation in the conversations, building up a strategy of influence in respect of the ambassadors.

Concerning tactics, it is necessary to speak about strategy because listening and monitoring are not enough. The whys and wherefores have to be understood in order to build up a dialogue and to manage your e-reputation.

Posting a comment on a blog, a forum following a tweet that criticised your brand is of course essential but this behavior remains defensive. There is a lack of dynamic e-reputation management.
AuxiPress offers you all the necessary tools in order to build up a strong online reputation strategy.

 



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Ilse Van den Haute

     Head of Customer dept

Edwin Nicasi

     Client Coach

Thierry Van Winghe

     Client Coach

Fernand Weber

     Sales Director

Aurélie Tinel

     Sales Executive
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