FAQ

FAQ

 

 

  • Keywords and Search profiles

How many keywords can I use?
Is there a limit to keywords monitored ?
Can the key words of an active subscription be changed?
How to access my search profile?

  • Logins, Platform access and Passwords

How do I log in to AuxiAlert and Auxidirect if I forgot my password?
Is my password for AuxiAlert the same as for Auxidirect?
Where can I find my AuxiAlert login?

  • Sources and Media Monitored

What media do you monitor?
Are there any news sources that you do not monitor?
Will you send me the list of online media you monitor?
Can you monitor just a list of specific sites for us?
Does Auxipress monitor radio news?
Do you include readership data with the clips?
Do you monitor Radio and TV?
Do you monitor the Internet ?
Can we add a source to monitor?
Do we monitor advertising?
Is it possible to calculate the advertising value of an article on the Internet?

  • Service Delivery

Can my co-workers also view the clips you send me?
What time will I receive my clips?
Can I get press clips delivered more than once a day?
How can I add another email address to the distribution list for e-mail alerts?
Can I get only "important" clips of "major articles" delivered?
How do you deliver my clips?
When does monitoring start ?
How fast can I get my press clippings ?
Do you provide English summaries or translations in non French/Dutch languages?
Are other languages available ?
How long does Auxipress keep the audio or video?
Can I download any of the reports or data?
What video formats do you provide for video news clips?
Can I get a demonstration of your services?
Do you provide Media Analysis Services?
Can we do a search for print in the past?
How accurate will my results be?

  • Auxipress Company

Why should I use an online news monitoring service such as Auxipress rather than Google Alerts or any other free service?
Does Auxipress keep a news archive enabling searches for past articles?
Do you offer a free trial?
How long does it take to start the service?
Do you offer customization of services?
Why should I choose Auxipress ?
Why should I choose WebAlerts ?
How can I contact you for more information ?
How does Auxipress know what was played or what ran?
How can Auxipress media monitoring services help Belgium PR companies?

 

  • Partnerships and Affiliations

What is the GMI Alliance?
What is EuroArgus?

 

 

 

 

KEYWORDS AND SEARCH PROFILES

How many keywords can I use?

Unlimited but varies depending on the search profile 

 

Is there a limit to keywords monitored?

No, not at all.

 

Can the key words of an active subscription be changed?

The key words can be modified at any time. In order to do this, it is enough to send an e-mail to our customer service department (info@auxipress.be)  indicating the new key words. The change will be active the next day, as long as we receive the request before 16.30.

 

How can I access my search profile?

Ask you sales advisor and they will send it to you by email.

 

 

 

 

LOGINS, PLATFORM ACCESS AND PASSWORDS

How do I log in to AuxiAlert and Auxidirect if I forgot my password?

Not a problem. You can reset your password directly from the Auxidirect or AuxiAlert platforms by clicking 'reset my password' and following the instructions.

 


Is my password for AuxiAlert the same as for Auxidirect?

No, please get in touch with our customer service department to receive your AuxiAlert logins.

 


Where can I find my AuxiAlert login?

Please get in touch with our customer service department to receive your AuxiAlert logins.

 

 

 

 

SOURCES AND MEDIA MONITORED

What media do you monitor?

Auxipress monitors more than 1500 print sources , +300 broadcast (Radio/TV) sources, +2000 global Web sources and +2K social media sources.

 

Are there any news sources that you do not monitor?

There are, however it is possible to add media sources if this is not included within our original offering. Simply enquire with our customer service department for more information.

 

Will you send me the list of online media you monitor?

Yes, just drop us an email and it will be our pleasure to share this with you.

 


Can you monitor just a list of specific sites for us?

Of course we can. Just enquire with your sales representative or our customer service department and we'll arrange this for you.

 

Does Auxipress monitor radio news?

Yes, with over +300 sources. 

 

Do you include readership data with the clips?

Yes, for print and broadcast sequences.

 


Do you monitor Radio and TV ?

Yes we do, please refer to our Radio & TV monitoring page

 

Do you monitor the Internet ?

Yes, we monitor more than +2000 sources from the internet. Please refer to web monitoring for more information.

 

Can we add a source to monitor?

Yes, Simply get in touch with your sales advisor or reach out to our customer service department by clicking here.

 

Do we monitor advertising?

Yes, this is possible. Enquire with your sales advisor for more information.

 

Is it possible to calculate the advertising value of an article on the Internet?

Methodology to calculate the advertising value of an article on the internet and blogs (methodology proposed by IPR (Institute for Public Relations)
The methodology is based on various criteria to get the result of the advertising value:

  • Average site visitors divided per 1.000
  • CPM average banner (cost per thousand contacts) : 25 € for websites under 1.000 visits per day, 35 € for website with more than 1.000 visits per day.
  • Article Word Count

The formula contains three steps:

  • Traffic/1000 * CPM Banner
  • Word count divided by 50 (number of words needed to cover a banner.)
  • Total (calculated in €) = Audience * Article

Methodology to calculate the advertising value of a picture posted on Instagram or Flikr Each Instagram or Flikr picture is has a value of 35 €.

 

 

 

SERVICE DELIVERY

Can my co-workers also view the clips you send me?

Our pricing includes up to 3 user according to copyright law. Auxipress is unable to send to more users however you are allowed to forward to more users but will be responsible for paying the relevant copyright. Auxipress does not take responsability for assuring you comply to copyright laws if you decide to share the information provided with coworkers or colleagues.

 

What time will I receive my clips?

It depends on the required service. It is possible to receive a premium delivery at 10 am every day, a daily summary at the end of the day or an as-you-go notification via our webalerts service.

 


Can I get press clips delivered more than once a day?

Yes - via our webalerts service.

 


How can I add another email address to the distribution list for e-mail alerts?

Contact your our customer service team and they can arrange this for you. Important : The articles can only be sent to a maximum of 3 email addresses within the same company.

 

Can I get only "important" clips of "major articles" delivered?

Yes, thanks to human intelligence we can filter out the best articles and not send irrelevant content.

 


How do you deliver my clips?

We have 3 methods of clip delivery depending on media type and your organizational preferences.
By email :
- WebAlerts : As-they-arrive fast delivery email service of your most important media clips delivered directly into your email box.
- By Email daily : Receive a pdf of all your media clippings at once.

By our online interface:
- Via Auxidirect: With all of our services, your media clippings and sequences are also stored within our online platform. You can gain access from any pc device and use the platform to file, locate and download your media clippings.

By our mobile app:
- Via AuxiAlert : (only available for Broadcast and web service) AuxiAlert allows you to get instant notifciations with links to your press sequences directly from your smartphone, while you are on the go. You can easily store and file your files wihtin the app, allowing you to gain access to them in a rapid and efficient manner.

By postal mail:
- For an additional fee, it is also possible to receive your press and media clippings by postal mail.

 


When does monitoring start ?

As soon as your account is created and we have succesfully installed your keywords - we can start monitoring.

 

How fast can I get my press clippings ?

For web & broadcast : Almost real-time, once the media has gone through our human intelligence filter. They are available to you via our WebAlerts service and AuxiAlert app.
For print : As early as 10 am on request.

 


Do you provide English summaries or translations in non French/Dutch languages?

English summaries can be made upon request and for an additional cost, as well as French and Dutch. Other languages are unfortunately not possible at the moment.

 


Are other languages available ?

No.

 

How long does Auxipress keep the audio or video?

There is a difference between the duration for which the sequences are made available to you and the duration which Auxipress keeps them. Generally speaking, radio and TV sequences are made available to you for 7 days. However, the sequence is kept within the Auxipress archives for 6 months before being erased. It is thus possible to recover a sequence retrospectively at an additional cost.

 

Can I download any of the reports or data?

Yes, in pdf  format from the Auxidirect platform.

 

What video formats do you provide for video news clips?

Video news clips are delivered in mpeg format and available to download: except the items diffused by the RTL Group because of copyright reasons.

 

Can I get a demonstration of your services?

Yes we'd love to give you a demonstration.

 


Do you provide Media Analysis Services?

Absolutely. Check out our sister company www.thecube.be

 


Can we do a search for print in the past?

Yes. Enquire with our customer service team

 


How accurate will my results be?

Entirely accurate - Our human filters translate into a maxiumum efficiency in terms of your results. You will only receive alerts for articles and sequences that are directly linked to your keywords - nothing less, nothing more.

 

 

 

 

AUXIPRESS COMPANY

Why should I use an online news monitoring service such as Auxipress rather than Google Alerts or any other free service?

Google Alerts is a content change detection and notification service, offered by the search engine company Google. The service sends emails to the user when it finds new results—such as web pages, newspaper articles, blogs, or scientific research—that match the user's search term(s).

Though Google's services offers an excellent method for receiving real-time alerts when your brand is mentionned online, the service does not offer any human intelligence or filtering. Which means that for as long, as your company name or keyword is mentionned you will receive an alert. So for e.g. for a company like "Carrefour", you will receive all traffic and accident updates (Carrefour = crossroads in french). Addtionally to this, the Auxipress WebAlerts provide publication information such as Advertising Value Equivalent and public name etc.

 

Does Auxipress keep a news archive enabling searches for past articles?

Yes. We keep our client records for 1 year on Auxidirect, our online platform which enables users to access their media extracts and clippings. 

 

Do you offer a free trial?

Yes, depending on the need and on a case-per-case basis we can offer you a free trial of our services. Please note this free trial cannot be used to monitor specific events.

 

How long does it take to start the service?

For print and web : your account can be set up in less than 1 hour depending on the complexity of the user and will be active from the following day. For broadcast, this can be live within a few hours.

 

Do you offer customization of services?

Absolutely. Our services vary in length, in source type and of course number of keywords monitored. Get in touch with a sales advisor and we'll make you a tailored proposal to fit your needs and budget.

 


Why should I choose Auxipress ?

Auxipress is the oldest in the industry in Belgium, with close to a 100 years in the game, Auxipress has maintained its historical expertise and combined it with the newest technologies. We continually seek to improve our service whils taking full advantage of our human intelligence factor in selecting accurate and relevant medias.

 


Why should I choose WebAlerts ?

WebAlerts is the most reactive and accurate  tool on the market. All clippins go through a human intelligence led real time monitoring of Belgium's most important medias. Access to all your data can be found directly on the  'AuxiAlert' mobile app. Available for download on the Google and Appstore.

 

How can I contact you for more information ?

Yes, our customer service team is available Monday to Friday from 9 am until 5pm. You can reach them by phone on 02 514 64 91  and by email on info@auxipress.be

 


How does Auxipress know what was played or what ran?

Auxipress records via a voice regnonition system that detects keywords and our human intelligence team of  readers, we are able to screen and select the relevant clippings.

 


How can Auxipress media monitoring services help Belgium PR companies?

Access in real-time to your articles via WebAlerts and AuxiAlert app allors PR companies to keep a reactive eye on their media visibility. In addition, Auxipress offers rounding reports  such as the Social Media Report, Benchmark and My Visibility which give PR companies an easy  and fast report reuniting their clients presence.

 

 

Partnerships & Affiliations

What is the GMI Alliance?

The GMI Alliance stands for global media intelligence (GMI) alliance, it is an alliance formed between the six leading European service providers from the media-monitoring and analysis industry: Argus de la Presse (France), Auxipress (Belgium), Acceso (Spain), L’Eco della Stampa (Italy), Pressdata (UK) and UNICEPTA (Germany). It was formed with the intention to coordinate their resources in a total of 15 countries in a bid to provide customers with an even better service.

The benefits for customers are plain to see. Together, the companies cover a multitude of relevant countries and provide customers with their expertise and analysis insights in all media markets. Customers of the GMI members benefit from synergy effects as well as 24/7 availability due to their global footprint.

Alongside their own business, the companies that form part of GMI will in future take part in international pitches together under one name. In addition, the partners plan to develop joint standards, such as in the field of data transmission, and share technology and know-how. This will benefit both GMI members and their customers.

 


What is Euro Argus?

Euro Argus is the name of our international antannae that deals with clients outside of Belgium